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Johnny's BackyardPlaysets · Sheds · Since 2012(210) 429-7529
Home / WarrantyWarranty & claims

Covered for years.
Here when you need us.

Every playset and building we sell carries a written warranty. Read what yours covers, then start a claim right here if something is wrong.
PlaysetsBackyard Adventures warrantyLifetime on the structure, 5 years on the restSheds & buildingsShedfather building warrantyUp to 10 years on your buildingSomething wrong?Begin a warranty claimTakes about two minutes
Backyard Adventures warranty

Built to last. Backed for life.

Treehouse, Peak, Summit and Outlook playsets carry the Backyard Adventures residential limited warranty for as long as the original owner owns the set.
LifetimeStructure, slides, steel and hardwareAbove-ground wood, Rocket Slides, powder-coated steel parts and hardware are covered against rot, decay and defects in materials or workmanship that affect structural integrity.
5 yearsEverything elseEvery other part is covered against defects in materials and workmanship for five years from the original purchase date.
30 daysMissing or damaged partsParts missing from the box, or damaged in the original packaging, are replaced in the first 30 days after purchase.
Keep your coverage
  • Install it by the instructions, on level, firm ground, with the correct Backyard Adventures Concrete Anchoring Kit.
  • Keep up the regular maintenance in your Owner's Manual. Skipping maintenance can void the warranty.
  • Use only Backyard Adventures parts. Adding or swapping in other parts, or modifying the set, voids all warranties.
  • For home use only. Use at a school, church, park, day care or other public setting voids the warranty.
  • Coverage belongs to the original owner and registrant and does not transfer to a new owner.
Not covered
  • Labor to inspect or replace parts, and shipping on replacement parts
  • Cosmetic marks that do not affect performance or strength, like scratches, chips, dents, fading, surface rust or warping
  • Natural wood characteristics, like checking and color variation, that do not affect performance or strength
  • Wood buried below ground level
  • Weather and acts of nature: wind, storms, lightning, hail, floods and excess water
  • Environmental damage such as sand, salt spray or industrial emissions
  • Vandalism, misuse or loading beyond the stated capacity
  • Incidental or consequential damages
How a claim worksSend us photos of the problem and we will help you file it. Backyard Adventures reviews the photos or inspects the part, then repairs or replaces it, or refunds it if a repair or replacement is not possible. Freight and labor are paid by the owner.
Summary of the Backyard Adventures Limited Warranty dated March 8, 2022. The manufacturer's written warranty controls.
The Shedfather building warranty

Up to 10 years on your building

Every building is free of defects in materials and workmanship at delivery. If a component fails to perform under normal use during your coverage, we repair or replace it. Coverage starts on your original purchase date.
10 yearsElite SeriesOur Elite Series buildings are covered for ten years.
7 yearsStandard Plus and Alamo SeriesIncludes the Alamo Platinum. On Alamo Platinum, the 7 years covers the structural shell.
3 yearsStandard SeriesOur Standard Series buildings are covered for three years.
2 yearsFinish-out workInterior finishing materials and components installed by The Shedfather are covered for two years.
Not covered
  • Buildings finished out, modified or altered after delivery by the owner or someone else, including electrical, insulation, drywall, plumbing or added structural load. This voids the structural warranty.
  • Fire, flood, water, wind, hail, earthquake, earth movement, vandalism, theft and other acts of God
  • Natural wood behavior such as splitting, warping, twisting or shrinking
  • Improper installation, neglect, abuse, misuse or lack of maintenance
  • Settling, blocking or leveling issues that happen after installation
  • Installation or reinstallation costs tied to warranty service
How a claim works
  1. Schedule service. A $50 service request fee is due when you schedule.
  2. We may inspect the building before deciding on the fix.
  3. We repair or replace the component.
Warranty service: (210) 972-4035 · info@theshedfather.com
Summary of The Shedfather LLC limited warranty. Your written warranty and signed agreement control.
Begin a warranty claim

Tell us what happened

Fill this in, add photos of the problem and a copy of your order, and tap Send. It goes straight to our service team.
What is the claim for?
Call (210) 429-7529
Goes straight to our playset service team at sales@johnnysbackyardsa.com. Large photos can take a minute to upload.
How a playset claim works
  1. Send us your photos and details.
  2. We file the claim with Backyard Adventures for you.
  3. They review it, then repair, replace or refund the part. Freight and labor are paid by the owner.
Photos help most: one up close and one from a few feet back, plus your receipt or contract if you have it.
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