Backyard Adventures warranty
Built to last. Backed for life.
Treehouse, Peak, Summit and Outlook playsets carry the Backyard Adventures residential limited warranty for as long as the original owner owns the set.LifetimeStructure, slides, steel and hardwareAbove-ground wood, Rocket Slides, powder-coated steel parts and hardware are covered against rot, decay and defects in materials or workmanship that affect structural integrity.
5 yearsEverything elseEvery other part is covered against defects in materials and workmanship for five years from the original purchase date.
30 daysMissing or damaged partsParts missing from the box, or damaged in the original packaging, are replaced in the first 30 days after purchase.
Keep your coverage- Install it by the instructions, on level, firm ground, with the correct Backyard Adventures Concrete Anchoring Kit.
- Keep up the regular maintenance in your Owner's Manual. Skipping maintenance can void the warranty.
- Use only Backyard Adventures parts. Adding or swapping in other parts, or modifying the set, voids all warranties.
- For home use only. Use at a school, church, park, day care or other public setting voids the warranty.
- Coverage belongs to the original owner and registrant and does not transfer to a new owner.
Not covered- Labor to inspect or replace parts, and shipping on replacement parts
- Cosmetic marks that do not affect performance or strength, like scratches, chips, dents, fading, surface rust or warping
- Natural wood characteristics, like checking and color variation, that do not affect performance or strength
- Wood buried below ground level
- Weather and acts of nature: wind, storms, lightning, hail, floods and excess water
- Environmental damage such as sand, salt spray or industrial emissions
- Vandalism, misuse or loading beyond the stated capacity
- Incidental or consequential damages
How a claim worksSend us photos of the problem and we will help you file it. Backyard Adventures reviews the photos or inspects the part, then repairs or replaces it, or refunds it if a repair or replacement is not possible. Freight and labor are paid by the owner.